What does Refurbished Mean?

(Part 1 of 2)

Refurbished products such as refurbished iPhones and iPads, can offer significant savings, sometimes up to 50% of normal retail price, but the question we always get asked is ….

“What is refurbished…what does it mean?”

To answer this we need to break it down into two different subcategories.

In Part 1 of this blog post, we are going to focus on the first subcategory…

Factory Refurbished

This is when an item is returned to the brand owner (or also known as Factory or Manufacturer)

Here are some examples:

  1. A customer buys a brand new product and needs to return it to the retailer, due to a change of mind or possibly they experienced a fault with the product. The Brand owner (or Factory) takes back the product puts it through a vigorous testing regime and then resells it back into the marketplace.
  2. A retailer who has cancelled an order and the unsold stock is then returned back to the factory.
  3. A manufacturer discontinues a particular product and the retailer is left with unsold and now discontinued product stock. The retailer will then return this stock to the manufacturer.

A general rule of thumb with factory-refurbished products is that the condition is “As New” or very close to new.

In most cases it is re-packed in new packaging and marked as “refurbished” with original accessories supplied.

Apple products will come in a package very similar to the original but will have some reference made to the product being refurbished.

The product itself might also have a sticker on it explaining this has been refurbished.


Our experience with Fuji Factory Refurbished products is that the goods are packed in official Fuji packaging but marked as an item that has been refurbished.


When HP laptops are factory refurbished, boxes will either be HP ex factory boxes or alternatively it might be the original retail box & packaging that the product was sold in.


So the $64 billion question is…

“Should I buy a factory refurbished product and is there a risk that the product won’t work?”

Our answer to this is

“Don’t be shy, we have sold thousands of factory refurbished products over the last 10 years.”

We have had many happy customers who have been thrilled with the quality and the savings that come with their new but refurbished product.

Look out for part 2 of this blog coming soon, where we will talk about the second sub-category of refurbished product types.

In the meantime, post your comments below.


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