Paypal and Bank deposit are the most popular form of payment. We also accept Visa and Mastercard via Paypal. We can also process orders over the phone 03 9534 0192.
Yes, shopping with us at metro3.com.au is safe.
Our site employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and metro3.com.au ever see it.
In any instance where you suspect fraud, you need to immediately contact your credit card company, many of which now provide online guarantee.
We will never ask for your credit cards pin number during the checkout process.
We don’t work out of a store however pick ups can be done on request from our St Kilda Rd Space. Just keep in mind Visiting hours are narrow so you will need to work around our movements.
Sure. You may make changes to your order up until your order has begun being processed.
Please contact us by email with the order modifications you would like.
Please note that not all changes can be guaranteed as the order may be too far into the shipping process.
Ensuring that your order is correct in the Review & Buy section of the site is always the best policy to save any disappointment at a later date.
If your modification cannot be made, please remember that our returns policy is friendly and flexible, so most changes can be made after the order is received.
If you did not receive a confirmation email within a few minutes of successfully placing your order then you may have entered your email address incorrectly. Another reason you may not have received the email is if your ISP flagged our confirmation email as spam. All confirmation emails are sent from firstname.lastname@example.org Please contact us by email with your full name and order number and we will confirm your order.
You may cancel your order up until your order has begun being processed. Please contact at email@example.com . We will send an email confirming the order cancellation.
Yes we have the facilities to process orders by phone. Our contact phone number is 03 9 534 0192.
Our website contains a feature that removes out-of-stock items from the online store, but occasionally an item sells out within the minute you may order. If an item on your order is sold out, we will advise ASAP. Unfortunately, we are unable to accept back orders.
All prices are shown in Australian Dollars.